1. Information We Collect
We collect information you provide directly to us when you:
- Create an account and register for our training platform
- Participate in training scenarios and simulations
- Communicate with our support team
- Use our AI-powered training features
Personal Information
- Name, email address, and contact information
- Professional information (job title, department, organization)
- Training progress and performance data
- Voice recordings during training sessions (when using speech features)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our training platform
- Personalize your training experience and track progress
- Generate performance reports and analytics
- Communicate with you about your account and training
- Ensure platform security and prevent fraud
- Comply with legal obligations
3. Data Storage and Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit and at rest
- Access controls and authentication mechanisms
- Regular security audits and monitoring
- Secure cloud infrastructure with backup systems
- Multi-tenant architecture with data isolation
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
- With your organization's administrators (for employee training programs)
- With service providers who assist in platform operations
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
5. AI and Machine Learning
Our platform uses AI technologies to enhance training experiences:
- Training interactions may be analyzed to improve AI responses
- Voice data is processed for speech recognition and feedback
- Performance data helps personalize training recommendations
- All AI processing respects your privacy and data protection rights
6. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Export your training data and progress reports
- Opt out of certain data collection practices
- Request information about how your data is used
- File complaints with data protection authorities
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Improve our platform and services
Training data and performance records are typically retained for the duration of your employment or training program, plus additional time as required by applicable laws.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
9. Children's Privacy
Our platform is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last Updated" date below.
Last Updated: January 1, 2025